Beer Marketer's Insights
Kraft-Starbucks Battle Heats Up
Authenticity often came up as reason natural-foods channel - tho still relatively small, and sometimes slippery platform from which to leap to mainstream grocers - still is outstanding venue in which new brand can establish bona fides. Word-of-mouth grapevine is particularly potent in that channel, several speakers noted. That's where "authentic evangelists" lurk, noted Guayaki yerba mate founder David Carr. Put another way, it's channel "that will sniff out the imposters right away," said Perry Abbenante, former senior global dir of grocery at Whole Foods. He noted that Whole Foods, as first chain to sell brands like GT's Kombucha, Honest Tea, Sambazon and Guayaki, functions as "authentication and influencer class of trade" that gives it importance beyond actual volume.
FRS is among bevcos that has ardently bought into notion of only working with endorsers who are true believers in product - say, LA Lakers' Derek Fisher, who approached co after becoming ardent user on his own. Carl Sweat, ceo, said he quickly realized on arriving at FRS that that was core piece of athletic team strategy: that pro teams aren't given quercetin-based product to use but buy it themselves - and not at deep discounts either. Slide of team-sports users included likes of Lakers, Dodgers, Mets, Spurs, Timberwolves, Braves and Red Sox. Next, "authentic storytelling" will be key part of marketing program under recently recruited marketing chief Deepak Masand (story below). Tho FRS has been airing TV ads, among conventional media it employs, it's not surprising that Facebook and other social media are key part of mix in allowing enthusiasts to talk up brand to one another, per Sweat.
Similarly, Kathy Lund, former Coke exec who's now marketing vp at Bioenergy Life Science, said she made sure that Olympic athletes enlisted to flog co's ribose products guarantee "authenticity of use," with contractual requirement that they use it. Olympic athletes seem particularly suited to ingredient marketed as pure and natural, she said, and video of female athlete posted on Youtube went viral on weekend that she won 2 medals during Winter Olympics.
For some presenters, authenticity seems to mean being willing to narrow brand focus to discrete group of consumers that can be more thoroughly engaged. "To be everything to everyone doesn't really make sense any more," said Brent Knudsen, managing partner at Partnership Capital Growth Advisors, whose investments have included Hint Water, Naked Juice, Function Drinks and Adina Holistics.
Under New Marketing Chief Masand, FRS Will Push 'Authentic Storytelling'; Kid Who Climbed Everest FRS will look to tap into enthusiasm and persuasiveness of most ardent users in future marketing plans, embarking on campaign of "authentic storytelling" under new marketing chief Deepak Masand. People who get it about quercetin brand "become a bit maniacal," said ceo Carl Sweat. So to push message out, Bay Area co plans to capture stories of some users - notably 13-yr-old boy who became youngest to climb Mt Everest. In true FRS fashion, co knew nothing about his exploits until seeing image on CNN of boy wearing FRS t-shirt. That's when initial approach was made. "He's heading to Antarctica in January and we'll be with him," said Carl. It's presumed TV spot will be created out of footage, tho Carl wasn't ready to confirm yet. Masand, newly aboard as cmo, brings breadth of experience relevant to FRS objectives, said Sweat, having worked on bev brands like 7 Up and Sierra Mist, done e-commerce work at Visa (FRS is top Internet-marketing spender) and had other jobs at cos ranging from Kraft to entrepreneurial ventures.
At show Rodrigo and Emilie accepted BevNet award for best children's product, their recently intro'd ONE Kids, and Rodrigo said key part of product strategy going forward will be to explore use of coconut water as ingredient. "I have no doubt that coconut water has a role to play in almost every segment of non-alcoholic beverages," he said.
DISTRIBUTION: Bai Adds Atlas in Mass, Lands Turkey Hill Chain; Modjo Gets More SKUs into GNC
At its investor conference this week, Starbucks laid out its growth strategy going forward with focus on expansion in China, opening smaller cafes and "being choosier" when and where it opens them, and expanding its packaged good biz by unwinding distribution agreement with Kraft. SBUX plans to up its presence in China to 1,500 stores in next 5 yrs. That implies "200 add per year, and therefore 50% or more of international growth per year," figures Deutsche Bank's Marc Greenberg. That would make China SBUX' 2d largest market behind US. As co expands in China, one of "major challenges" will be to "avoid 'faddishness,'" cautioned Marc. But he added that SBUX is helped internationally "by localizing menus, much like the most successful companies in our beverage coverage, and through rapid innovation." On domestic side, "happily, we saw sparse evidence of the purely store-based growth metrics and simple demographic cases (ie low penetration for growth)," wrote Marc.
"One of the bigger surprises" of conference, Marc noted, "was the forcefulness with which management is targeting CPG to fully exploit its brand in this underdeveloped channel." Success of selling VIA through retailers "has imbued management with confidence to cut out the middle man, and take full control of the economics," he added. SBUX and Kraft have just entered arbitration but SBUX has already announced Acosta (distributor of VIA) will expand its role as distribution partner. Kraft rep told AP at this point "the companies' dispute centers on how Starbucks will take over Kraft's responsibilities and end the contract." Depending on arbitration, SBUX could pay anywhere from over $1.2 bil to Kraft if contract is found to be perpetual, or somewhere in range of "less than $300 million," if it's agreed alliance was actually due to expire in 2014, Bernstein analyst Sara Senatore told Reuters. Meanwhile, there's been some speculation that acquisition of Peet's could provide further boost to packaged biz, tho no evidence SBUX has approached Bay Area co.
Celsius Blinks, Dropping Aggressive Ad Approach in Favor of Slower Growth and Less Capital Burn
In interview this morning, founder/ceo Steve Haley was frank in describing gamble on intensified ad spending that didn't succeed in driving sales enough to justify expenditure: "We spent a lot of time and money trying to push sales faster than most beverages have done, in ways most beverages have not done." Tho co has spent most heavily on direct-response TV ads that will now be withdrawn, at least in short term, Steve said it was $2 mil newspaper spend that proved most misguided. That budget - higher than Kellogg spends on medium - "didn't do anything but make us look terrible," he confessed. So did aggressive couponing blitz, which caused net revenues to appear to have actually declined after co switched accounting methods to deduct coupon expense from gross revenue line. "We were chasing a topline growth that maybe was unattainable," Steve said. Core investor Carl DeSantis, with aggressive marketing orientation and Rexall Sundown fortune at his disposal, had also been enthusiastic proponent of grow-fast strategy, but is aboard with newer approach, Haley said.
Haley blamed missteps partly on unusual success co scored in moving from 6K retail doors to 33K doors in less than 6 mos this year. That encouraged co to extrapolate sales from its most venerable accounts, Vitamin Shoppe and Hannaford Bros, both aboard 3 years, to project $25 mil in 2010 sales. That in turn made it easier to justify marketing spend, but lack of DSD support in many of those markets and generally slow acceptance cycle of new bevs caused sales to come in considerably short of target. For 9 mos, sales have totaled just $8.2 mil. Hence another lesson: solid DSD partners are crucial, on order of Coast Brands network recently recruited out West and NIDA group of wholesalers in Northeast. On marketing front, co will employ more disciplined approach to couponing and sampling, and go back to earlier strategy of "cheap PR," as when it used to induce local radio hosts to undertake weight-loss regimens using Celsius. DR TV has proved it can be very effective - but not at spend rate CELH can afford at this stage of its growth, Steve noted. At some point down line, co would hope to get back to more aggressive growth strategy.
As reported (BBI, Nov 12), SF-based co has brought in as coo Matt Collins, who'd held similar role at another SF co, Metro Mint. Chris had been wrestling with how to fill role of exited ceo Felix Maez when Matt, who lives nearby on Calif coast and occasionally surfs with Cuvelier, approached him about slot there. It became clear Collins could be go-to guy "who runs guts of the business efficiently and passionately," Chris said, as founder focuses on product development. That's crucial role as co looks to add 10 points to margins and grow profitably in 2011. Co believes it can double sales mainly via better execution at retail customers it's already got, while deliberately expanding DSD test, building Costco biz and advancing recently struck alliance with smoothie operator Jamba Juice. Recall that DSD test, via Denver's New Age, began when Safeway stores there authorized cutover to DSD; now co is also cutting over King Sooper. Cuvelier sees big upside there: after all, Safeway does double velocity of King Sooper, but King Sooper has quadruple its share in Colo. Co is moving more aggressively to expand footprint on E Coast, lately signing on 1,000+ stores in Food Town, D'Agostino and Food Lion chains.
On marketing side, co cuts in new package look early next year that dials up appetite appeal, in synch with move away from abstract promises and more fundamental focus on taste and benefits. It's also playing up advantage of being shelf-stable and greater value of its 12-oz pack vs several rivals' 10-oz packs. It just brought on former Mix1 exec Sue Bushacher as vp sales for west, and is seeking merchandisers and other street-level staffers on both coasts of US. Svp sales Craig Decker now handles national accts and is point person on Jamba alliance for which Chris is developing 3 superfruit-based supplements that launch next spring both in Jamba stores and grocers. Jamba-branded line comprises acai-based antioxidant booster, acerola-caja vitamin C booster and cupuacu-pomegranate vitality booster and will say "powered by Zola" on back panel. In addition, co next month will launch test at unidentified major retailer of caja-mango sku as it continues to explore potential of other superfruits in mix.
Tho Emigrant has continued to support co, Zola has retained Mike Burgmaier of Silverwood Partners to seek out strategic allies who might be able to help co grow faster and explore new channels. (The pair will do presentation on capital raising at upcoming BevNet Live conference in Santa Monica, Calif, on Mon.) But it will continue to take parsimonious stance on marketing spend: no paid media, such as print ads, are anywhere on horizon. "Too static," Cuvelier said, in conveying flavor of acai and superfruit entries.

